Information We Collect

When you interact with our automated software testing services, we collect different types of information to provide you with the best possible experience. We're straightforward about what we gather and why.

• Personal Details: Your name, email address, phone number, and company information when you contact us or sign up for our services
• Technical Information: IP address, browser type, device information, and how you navigate our website
• Communication Records: Messages you send us, support tickets, and feedback you provide
• Service Usage Data: Information about how you use our testing tools and which features you access
• Payment Information: Billing details and transaction records (processed securely through third-party payment providers)

How We Use Your Information

Your data helps us deliver reliable automated testing solutions and improve our services. Here's exactly what we do with the information we collect:

Service Delivery: We use your information to provide our automated testing tools, process your requests, and maintain your account. This includes setting up testing environments, generating reports, and ensuring our software works properly for your needs.

Communication: We'll contact you about service updates, important changes to your account, and respond to your support requests. Occasionally, we might share useful tips about software testing or inform you about new features that could benefit your projects.

Service Improvement: We analyze usage patterns to understand which features work best and identify areas for improvement. This helps us build better testing tools and fix any issues quickly.

Legal Requirements: Sometimes we need to process your data to comply with UK laws, resolve disputes, or protect our business and users from fraud or security threats.

Data Sharing and Third Parties

We don't sell your personal information to anyone. That's a firm commitment. However, we do work with trusted partners who help us deliver our services effectively.

Service Providers: We work with reliable companies that help us with hosting, payment processing, email delivery, and customer support. These partners can only access your information when necessary to perform their services and must protect it according to strict agreements.

Legal Obligations: We might share information if required by law, court orders, or government requests. We'll always try to notify you when possible, unless legally prohibited.

Business Changes: If Ralvento Thysian merges with another company or changes ownership, your information might be transferred as part of that process. We'll inform you beforehand and ensure your data remains protected.

Your Rights and Control

You have significant control over your personal information. Under UK data protection laws, you have several important rights that we fully support:

To exercise any of these rights, simply email us at [email protected] with your request. We'll respond within 30 days and guide you through the process. There's usually no charge for these requests unless they're excessive or unreasonable.

Data Security and Protection

Protecting your information is something we take seriously. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards: We use encryption for data transmission and storage, secure servers with regular security updates, and multi-factor authentication for our team members. Our systems are regularly tested for vulnerabilities.

Access Controls: Only authorized team members can access your personal information, and only when necessary for their job responsibilities. We maintain detailed logs of who accesses what data and when.

Regular Monitoring: Our security systems continuously monitor for suspicious activity and potential threats. We have incident response procedures ready if any security issues arise.

Staff Training: Everyone at Ralvento Thysian receives regular training on data protection and privacy best practices. We maintain strict confidentiality agreements with all team members and contractors.

Data Retention and Storage

We don't keep your information longer than necessary. Our retention periods depend on the type of data and why we collected it.

Account Information: We keep your basic account details while you're an active customer and for two years after account closure to handle any potential issues or questions.

Communication Records: Support tickets and email correspondence are retained for three years to help us improve our services and resolve any follow-up questions.

Usage Data: Technical logs and usage statistics are typically kept for one year, though we may retain aggregated, anonymized data longer for product development purposes.

Financial Records: Payment and billing information is kept for seven years to comply with UK accounting and tax requirements.

International Data Transfers

While we're based in the UK, some of our trusted service providers operate internationally. When your data needs to be transferred outside the UK or European Economic Area, we ensure it receives the same level of protection.

We only work with providers that demonstrate adequate data protection standards through recognized mechanisms like adequacy decisions, standard contractual clauses, or other approved safeguards. Before any transfer, we verify that your information will be properly protected.

If you have questions about specific international transfers or want to know which countries your data might be processed in, just ask. We're happy to provide detailed information about our data transfer arrangements.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience and help us understand how people use our services. We're transparent about what we use and give you control over your preferences.

• Essential Cookies: These are necessary for our website to function properly, like remembering your login status
• Analytics Cookies: Help us understand which pages are most useful and how we can improve the site
• Preference Cookies: Remember your settings and choices to make your next visit more convenient
• Marketing Cookies: Allow us to show you relevant information about our services (only with your consent)

You can control cookie settings through your browser preferences or our cookie banner when you first visit our site. Disabling certain cookies might affect some website features, but won't prevent you from accessing our main services.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates, like clarifying existing practices or fixing typos, might not require special notification. However, any changes that affect how we collect, use, or protect your information will be clearly communicated in advance.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "last updated" date at the top of this page shows when we most recently revised the policy.